Shipping policy

We will process your order within 48 business hours: 9am - 5pm Mon to Fri NZST.

If the artwork is on display in a current exhibition, order processing may be delayed. 

You can place an order with us by email to megan@mdgallery.co.nz and pay using Direct Credit in advance of delivery.   If you have a special shipping requirement or need something delivered quickly, please contact megan@mdgallery.co.nz

If an order requires custom made art packaging it may take up to an extra 5 working days to process.

If a parcel is returned to us due to a buyer error in the specified address, a redelivery fee will apply.

If an editioned artwork is not in stock, MD Gallery will contact you as quickly as possible and either refund you OR contact the artist to see if another edition is available to fulfil your order.

It is the buyer’s responsibility to promptly advise MD Gallery if an order is not delivered when expected. A late delivery does not constitute reasonable grounds to reject an order.

If you have any questions or concerns, please don't hesitate to contact us by email.

WITHIN NEW ZEALAND

MD Gallery uses NZ Post Couriers for deliveries; this is a signature required track and trace service. Please provide a physical address where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays. NZ post are unable to deliver to Private Bag or PO Box addresses. 

Items under NZ$2,000 in value sent by NZ post are covered for loss or damage by standard compensation. Items valued between NZ$2,000 and NZ$50,000 are classified as high risk items and can only be sent if additional compensation cover is purchased. In this event, we will contact you directly to discuss payment for the additional insurance cover.

The delivery time is estimated at 2-6 working days.

When you sign for a parcel, you are acknowledging that you have received the artwork in good condition; please do not sign until you have inspected your goods.

INTERNATIONAL

Please contact us directly should you wish to have art shipped internationally.